Why Smart People Keep Talking Past Each Other
Communication, conflict, and the hidden assumptions that get in the way
Two people can hear the same words, sit in the same meeting, and walk away with completely different interpretations.
This talk reveals why people notice different things, use different criteria to make decisions, and misunderstand each other even when everyone involved is intelligent and well-intentioned.
Audiences will learn how to
- Recognize the hidden assumptions underneath communication breakdowns
- Understand why different people need different information before they can move forward
- Catch the moment when difference starts turning into judgment
- Communicate difficult messages with more clarity and less friction
- Build trust without requiring everyone to think the same way
